How Can Pharmacists Capitalize on Recent Gains?

RxSafe is excited to publish guest posts from pharmacy industry insiders and leaders. This month, we feature pharmacy consultant Dr. Lisa Faast, who shares her unique perspective on the industry’s problems and what businesses can do to address them.

Pharmacists have gained much-deserved recognition in the past 18 months. As pharmacists, we know we can provide high-value medical services, testing, and screenings. However, receiving more than a prescription from your local pharmacy is a new concept to the general public. According to a recent JD Power Study, more than 51% of retail pharmacy patients have used a health and wellness service in a pharmacy in the past year, which is the highest amount ever! Here are some ways you can capitalize on the forward movement in our industry for your pharmacy.

pharmacist vaccinating patient inside pharmacy - v 3

How Do Services Create More Patient Engagement?

Pharmacy profit can seem elusive. Most pharmacy owners recognize that adding more professional services will serve their patients better, as well as their bottom line. By breaking away from the stranglehold of PBMs, you can grow your pharmacy in ways that accommodate your community's needs in more ways than just dispensing. The same JD Power Study found that if a patient used a professional service in a pharmacy, their average spending went up by almost 22% for that visit. You may be wondering which services you should be looking to add. Most pharmacies are already doing vaccines and MTMs. Let's examine some options that don't rely on approval from PBMs.

What is Non-PBM Based Revenue?

I teach about the 6 Pillars of Pharmacy Profitability. One of these pillars is Non-PBM Revenue. The description of non-PBM revenue seems simple enough. It is income that doesn't come from a PBM. However, to get more specific, we define it as revenue that you are billing or waiting for payment on and is not from a PBM. For our purposes, non-PBM revenue excludes cash-based revenue.

It is critically important to your survival as a pharmacy owner to increase your percentage of non-PBM revenue as high as you can. When PBMs control over 95% (that's average) of your revenue, you have lost control of your pharmacy. You are at the mercy of their rules, payments terms, audits, fees, clawbacks, and ever-changing contracts.

What Percentage of Pharmacy Revenue Comes From a PBM?

How much of your revenue comes from a PBM? If you aren't sure, here is how to calculate it. Run a report from your pharmacy management software for your dispensing history for the last completed month. It should give you the numbers you billed to third parties. Take that number and divide it by your total revenues from the same period. Multiply by 100, and now you have your percentage of revenue from a PBM. If you are like other pharmacies, expect this number to be 95% or higher.

Create a goal for your pharmacy for the next quarter for where you want this number to be. You can choose to look at it as revenue from a PBM or, the inverse, non-PBM revenue. For the first quarter, a good goal would be to double your non-PBM revenue. So, if you have 5% of revenue from non-PBM resources, set a goal to get to 10% in a quarter.

What this could look like:

  • Your total annualized revenue is $4 million
  • $200,000 or 5% comes from non-PBM sources, which is about $50,000 a quarter
  • To get to 10%, you would need $100,000 in the next quarter
  • Customize this to your specific situation; doubling may be too aggressive or not enough for you

How Can You Increase Non-PBM Revenue?

Now that you have a goal, you need a plan. Let's review my current top 5 strategies for increasing your non-PBM revenue. This list is not a suggestion that you do all 5 in the next quarter! You would definitely get overwhelmed trying to do that. Instead, review these options and others you come up with, and choose 1-2 to focus on.

  • Direct Bill Worker's Compensation
  • Pharmacogenetic Testing (PGx)
  • Remote Patient Monitoring (RPM)
  • Medical Billing
  • Clinical Collaboration

Direct Bill Worker's Compensation

Many pharmacies dumped worker's comp prescriptions years ago due to the terrible reimbursements. These no-good claims were due to Tmesys, ESI, and many others and not the work comp program in your state. Most work comp programs have very generous reimbursement models. Something akin to AWP, AWP plus, or AWP minus a little. Compare those numbers to the typical PBM contract of AWP minus 87%, and you can start to see why reimbursements became nearly worthless.

A little-known fact is you are not obligated to use a PBM for billing in most states. You, as the provider, can bill directly to the work comp insurer. This direct bill method allows you to get paid in full rather than giving 99% of your profit to the PBM. Through direct billing, you get paid dramatically more (yay!), but you have to wait longer for your payment, and there is no guarantee. This trade-off is worth it, especially for low-cost generic drugs.

I recommend Streamcare as a direct billing service provider. While you can do it all on your own, that can be too overwhelming for most pharmacies. Streamcare can do it all for you, and they have a fantastic website that lets you know the status of all claims at any time.

Pharmacogenetic Testing (PGx)

PGx is the future of healthcare. It should be malpractice not to have a patient's PGx profile done for medications known to have a drug-DNA interaction. Screening a patient's PGx profile against therapy options can prevent everything from poor therapeutic outcomes to side effects to even death. It breaks my heart every time I hear a preventable tragic patient story. In most states, pharmacists cannot order PGx tests. However, you can actively interpret data results, identify higher-risk patients, and recommend a test to the prescriber.

There are many good PGx companies out there and some that are not so good. The difference often lies in how they pay pharmacists and providers. Medicare has updated many of the PGx guidelines, and there are several opinion letters to help guide companies. First, you need to know labs that perform the analysis cannot interpret the results. This rule creates a perfect opportunity for pharmacists to interpret the results for the physician and patient. Secondly, you can only get paid for performing a valid service. When PGx first became hot, this was an issue. Money was flying around everywhere, and Medicare did not like that. You are allowed to earn income as long as it is for a bona fide service.

The company I recommend is RxGenomix. They will pay a pharmacist $90 per test interpretation to the prescriber. Their software makes interpreting tests so easy and does all the heavy lifting for you. It is a joy to use. RxGenomix has many programs for patients with or without insurance coverage so that everyone can enjoy the safety of knowing their PGx profile. Use the code "rxg115" to save when you sign up for their fantastic CE course.

Here are the steps to get started.

  1. Take the CE course and get certified.
  2. Get trained on the software.
  3. Identify prescribers or patients that are a good fit.
  4. Begin interpreting data and earning extra revenue.

Remote Patient Monitoring (RPM)

Remote patient monitoring (aka remote physiologic monitoring) has surged in the past year due to Medicare's updated rules. These new rules allow primary care physicians to outsource the time-consuming and expensive infrastructure needed when offering RPM services to patients. Approximately 90% of Medicare patients qualify for RPM services, but only a tiny fraction receive this vital care. You can help change that.

Not many of these third-party companies have a program that includes the participation of a pharmacist. Frankly, no pharmacist is needed to perform RPM services. We all see the studies that show when a physician and pharmacist collaborate on a patient's care plan, the results positively speak for themselves. Pharmacists must insert themselves into RPM wherever they can. If you have a pharmacist embedded at a physician's office, you can participate in the monitoring more actively. For most independent retail pharmacies, this is not an option, and you need another one.

Familiar company alert! RxGenomix has brought to market a program that is designed around including the pharmacist in the RPM process. While it is not a fully integrated program (hopefully, Medicare will change its rules towards pharmacists), it includes local pharmacies. In their program, the pharmacy is responsible for setting up the patient and their technology. There is no cost to the pharmacy for this; RxGenomix provides everything. The patient must visit the pharmacy (hello, new patient traffic!), and the pharmacy staff connects the technology. Your pharmacy receives a monthly payment for each month that the patient stays active on RPM services for this work. It isn't much initially, but you can easily service hundreds of patients, which compounds to be a significant amount.

Medical Billing

Hopefully, pharmacists will gain bona fide provider status at the federal and state levels. This change would allow pharmacists to bill for all the impactful services they provide to patients everywhere. For now, we have to hunt for medical billing opportunities and collaborate with recognized providers.

There are opportunities for pharmacists to bill medical plans for services. It will depend on your state and insurances. If you want to plug into your local area and begin to understand the opportunities, I recommend joining CPESN or signing up with Electronic Billing Services (EBS). For pharmacy owners who wish to go deep into medical billing, you can look into Mobile Mediclaim. They have helped hundreds of pharmacists and pharmacies get contracted and credentialed with plans in their area to bill for services. They walk you through the process of creating a clinic, getting credentialed, signing contracts, negotiating rates, and training you on their EHR and billing. It's a significant investment with a potentially huge return, not just in revenue but also in expanding your services to your community.

Clinical Collaboration

Collaboration with provider models includes:

  • Embedding a pharmacist in an office
  • Forming collaborative practice agreements
  • Revenue sharing with physicians
  • Expanding pharmacist-led care plans

These models have proved they can lead to multiple six-figures in revenue from a single pharmacist. I recommend looking into the Avant Institute to help you learn the exact steps you need to follow. They provide a framework for support to expand into this clinical area.

Picking A Path

Did any of these strategies catch your eye? Do you have some of your own ideas to increase your non-PBM revenue? It can be helpful to look at a couple of factors when faced with many choices. 

  1. Ease of implementation
  2. Time until the return on investment
  3. Impact on my patients
  4. Impact on my bottom line

When speaking with pharmacy owners, I often recommend the direct billing work comp first. As long as the pharmacy is in one of the 38 "good states," this program is easy to implement, doesn't have any hard costs, and has a massive impact on the bottom line. If you are unsure of where to start, that is an excellent first place.

About Dr. Lisa Faast

Dr. Lisa Faast-1

Dr. Lisa Faast is an innovator, an experienced business executive, and a leader in the independent pharmacy industry. With over 20 years of experience as a pharmacy owner, consultant, compounder, and businesswoman, Lisa is passionate about helping independent pharmacy owners thrive by focusing on diversifying and growing revenue streams. She is currently CEO at DiversifyRx, a consulting and education company, in addition to being a wife and mom of 4. Please reach out to her at with any questions or get caught up on the latest strategies on her company blog.


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